Support

We are happy to help. Email us at lorik.fetax@gmail.com and we will get back to you. Most messages are answered within a couple of days.

Common questions

How do I cancel my subscription?

Subscriptions are billed by Apple. On your iPhone, open Settings, tap your name, tap Subscriptions, choose Nomi, and select Cancel. Your access continues until the end of the current paid period.

How do I restore a purchase?

On the Nomi paywall, tap Restore. This re checks your Apple ID for an active subscription and restores access on a new device or after reinstalling.

I was charged but do not have access.

Make sure you are signed in with the same Apple ID used for the purchase, then tap Restore on the paywall. If it still does not appear, email us with the date of purchase and we will help.

How do I delete my account and data?

Open Nomi, go to Settings, and choose Delete Account. This removes your account and erases the app data stored on your device. Deleting your account does not cancel an active subscription, which is managed by Apple.

How accurate are the scores and nutrient values?

Nomi estimates from a photo, so values are approximate and meant for gentle guidance, not medical use. Adding a quick note about what is in the meal helps Nomi read it more accurately.

Is Nomi medical advice?

No. Nomi is a wellness journaling app and does not provide medical or professional nutritional advice. Please consult a qualified professional for medical or dietary decisions.

Contact

For anything at all, reach us at lorik.fetax@gmail.com.